Online sales for Croatian short-stay hosts

We manage online sales. You manage the apartment.

Urban Stay takes over the work done from a screen: listings, pricing, calendars, reservations, guest messages and supported administration.

Check whether my property fits

A clear division of work

The service covers what we can reliably manage remotely. Local operations stay under your control.

Urban Stay manages online

Sales, pricing, reservations and supported administrative workflows.

Listing setup and upkeep on Airbnb, Booking.com and Vrbo, which also shows the property on Expedia, plus direct bookings on urbanstay.hr
Dynamic pricing and stay rules through PriceLabs
Calendar synchronisation and distribution through Guesty
Monitoring new, amended and cancelled reservations
Remote guest communication through supported channels
Guest registration and deregistration through the configured Guesty eVisitor workflow
Fiscalised guest receipts, including R1 invoices
Owner portal with reservation and revenue analytics
Documents in one place: turnover records, all receipts, earnings reports and utilities

Optional add-ons

Replies to guest reviews and a digital guest guide. Add-on pricing is set out in the offer.

You manage the apartment on site

The owner or a local partner provides the physical service to the guest and property.

Cleaning and inspection after a stay
Linens, towels, laundry and changes
Physical check-in or another apartment-access method
Consumables and apartment preparation
Smart locks, keys and local access support
Repairs, service visits and routine upkeep
Damage checks and property-condition evidence
Physical response to emergencies

What 6% of accommodation-night sales means

The fee base is defined in advance so every monthly calculation can be checked.

Included in the base: Accommodation revenue after guest-facing discounts and before Airbnb, Booking.com and other sales-platform commission, including any cleaning fee charged to the guest. Retained cancellation revenue is also included.
Excluded from the base: Tourist tax and refundable deposits.
Refunds and chargebacks: A later refund or chargeback reduces the base in the calculation in which it becomes final.

The service must work for both sides

Before proposing terms, we confirm that the property can sustainably cover the software and team work at 6% and the agreed monthly minimum.

No fixed term

There is no minimum contract term. Cancellation terms, including those for the first months, are set out in the offer.

About €12–15k a year

We use demonstrated sales from the previous 12 months or a conservative forecast for a new property.

Reliable local operations

Before activation, we confirm who handles cleaning, access, maintenance and emergencies.

The owner must hold a valid categorisation decision and remains responsible for flat-rate tax, income tax and obligations linked to their own VAT status. Professional photography is not included in the 6%.

No-obligation fit check

Check whether channel management fits your property

Send your current listing and approximate sales. We will give you a clear answer on whether the service fits the property.